For Clients
Welcome!
You can find answers to many commonly asked questions
on our FAQ page.
If you are experiencing an emergency, please call 911 or go to your nearest emergency room.
Haven Oaks is a working farm and we are a mental health therapy practice. For your safety and the privacy of all of our clients, please do not come to the farm without a therapy appointment, wander the farm, or bring guests to sessions.
Link to Patient Portal
(Portal is for established clients only – potential clients, please email Assistant@AdirondackEAP.com to get started with the intake process)
https://adirondackeap.janeapp.com/
Where are you located?
We are located at Haven Oaks Farm. 46 Reynolds Rd. Fort Edward, NY 12828.
Email address is Assistant@AdirondackEAP.com. Fax number is (518) 747-2194.
Where is the reception area?
Please wait in your car until it is time for your session, then follow the signs through the large gate in the parking lot. Take a right at the end of the first barn. You’ll see the sign for the reception area on the door. Ring the doorbell and your therapist will be with you shortly. Parents, please wait in the car while your child is in session.
Do I need a referral?
Unless your insurance requires it, you do not need a referral. If you’d like one sent, give your provider this referral form and ask them to email it to Assistant@AdirondackEAP.com. If you’d like to self-refer, please email Assistant@AdirondackEAP.com to inquire.
What kind of therapy do you offer?
We offer in-person therapy, office-based therapy, walk-and-talk sessions on the farm, equine assisted psychotherapy, and remote therapy sessions by phone or video for adults and children ages 8+. We accept the following insurances*:
- BlueShield of Northeastern New York
- Managed Medicaid plans through Fidelis, CDPHP, MVP, Highmark, etc.
- Lifetime Benefit Solutions
- Fidelis
- Aetna
- HighMark (formerly BlueShield of Northeastern NY)
- CDPHP
- MVP
- Cigna/Evernorth
- Empire BC/BS
- Anthem BC/BS
- Excellus BC/BS
- Carelon/NYSHIP/Empire Plan – currently, we are out-of-network but bill directly. Out-of-network benefits are typically excellent. Potential clients need to confirm their out-of-network benefits with Carelon directly.
- Clients claiming on their out-of-network benefits
*Not all therapists are able to accept all insurances.
Insurance Disclaimer: A quote of benefits and/or authorization does not guarantee payment or verify eligibility. Payment of benefits are subject to all terms, conditions, limitations, and exclusions of the member’s contract at the time of service. Any and all services not covered by an individual’s insurance are required to be paid by the individual to whom services are rendered.
Contact information:
Please be aware that we work with clients throughout the day, and we also model a healthy work/life balance, so there may be a delay in our ability to respond to you. For urgent matters, please email your therapist. If you are experiencing an emergency, please call 911 or go to your nearest emergency room.
Olivia R. and Jenn C, Office Managers – for Referrals and general questions:
Email: Assistant@AdirondackEAP.com
Fax: (518) 747-2194
Shannon Brock, LCSWR, Director/Therapist:
Email: Shannon@AdirondackEAP.com
Video Telehealth link
Emily Sherman, LMSW, On-Site Therapist
Email: EmilyS@AdirondackEAP.com
Video Telehealth link
Jenn Smith, LMSW, On-Site Therapist
Email: Jenn@AdirondackEAP.com
Video Telehealth link
Laurel Green, LMSW, On-Site Therapist
Email: Laurel@AdirondackEAP.com
Video telehealth link
Gretchen Roesch, LMSW, On-Site Therapist
Email: Gretchen@AdirondackEAP.com
Video telehealth link
Katy Green, LMSW, On-Site Therapist
Email: Katy@AdirondackEAP.com
Video telehealth link
Kara Bax, LMSW, Remote Therapist
Email: Kara@AdirondackEAP.com
Video Telehealth link
Jacqueline Suarez, LMSW, Remote Therapist
Email: Jacqueline@AdirondackEAP.com
Video Telehealth link
Shannon Lynch, LMSW, Remote Therapist
Email: ShannonLynch@AdirondackEAP.com
Video Telehealth link
Desiree Mather, LMSW, Remote Therapist
Email: Desiree@AdirondackEAP.com
Video Telehealth link
Kayla Annett, LMSW, Remote Therapist
Email: KaylaAnnett@AdirondackEAP.com
Video telehealth link
Kayla Wilson, LCSW, PMH-C, Remote Therapist
Email: Kayla@AdirondackEAP.com
Video Telehealth link
Abigail Johnson, LMSW, Remote Therapist
Email: Abby@AdirondackEAP.com
Video Telehealth link
Gabby Gockel, LMSW, Remote Therapist
Email: Gabby@AdirondackEAP.com
Video Telehealth link
Melissa Collins, LMSW, Remote Therapist
Email: Melissa@AdirondackEAP.com
Video Telehealth link
Katie Cresci, LMSW, Remote Therapist
Email: Katie@AdirondackEAP.com
Video Telehealth link
Emily Stern, LMSW, Remote Therapist
Email: EmilyStern@AdirondackEAP.com
Video Telehealth link
Melanie Keem, LMSW, Remote Therapist
Email: Melanie@AdirondackEAP.com
Video Telehealth link
Anneka Vanderveen, LMSW, Remote Therapist
Email: Anneka@AdirondackEAP.com
Video Telehealth link
Emily Wesoloski, LMSW, Remote Therapist
Email: Emily@AdirondackEAP.com
Video Telehealth link
Sue and Jim Hooper, Haven Oaks Farm Owners
Email: HavenOaksFarm@gmail.com
Address:
Adirondack Equine Assisted Psychotherapy, LCSW
Attn: Haven Oaks Farm
46 Reynolds Rd. Fort Edward NY 12828
Fax: (518) 747-2194